HP PC Hardware Diagnostics | HP® Support (2024)

FAQs

Is HP PC Hardware Diagnostics necessary? ›

These tests allows you to quickly know if you have a hardware failure, simplifies the troubleshooting to streamline support calls to HP, and avoids returns of working hardware components.

Open the search tool on the taskbar, enter Windows Memory Diagnostic, and then select the app to open it. Select Restart now and check for problems or Check for problems the next time I start my computer. When your PC restarts, the Windows Memory tool will scan your computer.

Run the HP PC Hardware Diagnostics UEFI Fast Test (about 4 minutes) When Windows doesn't start, begin the hardware diagnostics by running the Fast Test.

Use Windows Uninstall Feature:

Open the Windows Start menu. Type "Add or Remove Programs" and select it from the search results. Scroll down the list of installed programs to find "HP PC Hardware Diagnostics UEFI – v10.

Hardware diagnostics are tests that check the functionality and performance of your hardware components, such as the CPU, RAM, disk, battery, network, etc. There are two main types of hardware diagnostics: built-in and external.

HP Support Assistant is designed to maintain computers or solve computer problems. On the other hand, it will help you leverage the latest software drivers for the peripheral devices that are connected to your computer.

Depending on the type of hardware that is failing, you may observe different symptoms such as blue screen of death (BSOD) or other system errors, beeping sounds or flashing lights, overheating or fan noise, slow booting or loading, random restarts or shutdowns, distorted graphics or sound, missing or corrupted files, ...

How do I find out what's wrong with my PC? Use Windows troubleshooters to identify hardware and software problems. In Windows 10, go to Settings > Update & Security > Troubleshoot > Additional troubleshooters. On Windows 11, go to Settings > System > Troubleshoot > Other troubleshooters.

Use the keyboard: Press the Esc (Escape) key or the F10 key to exit the diagnostics and return to the main menu. Restart the computer: If the keyboard commands don't work, you can try restarting your HP PC. Once it restarts, it should exit the diagnostics automatically.

How long does it take to run hardware diagnostics? ›

There are two types of diagnostic tests you can choose to run : a short test (which takes about 5 - 10 minutes to run) and a long test (which can take an hour or longer in some cases, depending on your hardware configuration). As you can imagine, the long test is more thorough.

Click Start . Press and hold the Shift key, click Power, and then select Restart while holding the Shift key. Continue holding the Shift key while the computer restarts.

Press Windows + R to open the Run dialog, then type mdsched.exe and hit Enter. Windows will prompt you to restart your computer, and the test will take a few minutes to complete.

PC diagnostics is a process of identifying, analyzing, and resolving issues and errors in the computer system. It helps in maintaining the optimal performance of the system and protecting it from cyber threats.

Check Scheduled Tasks: Sometimes, diagnostic tools are scheduled to run automatically by the manufacturer. You can check if there's a scheduled task for HP PC Hardware Diagnostics and disable it. Here's how: Press Win + R to open the Run dialog box.

Need to Diagnose issues outside of the Operating System? The HP PC Hardware Diagnostics UEFI Tool is a comprehensive set of tests for identifying, isolating and diagnosing hardware issues.

System diagnostics involves running tests on various components of your computer to check for any errors or malfunctions. This is done by using specialized software that can scan your hardware, software, and operating system. It can also help identify potential security threats and system vulnerabilities.